Refund Policy
✅ Return Window
You can request a return within 7 days of receiving your order.
✅ Return Conditions
To qualify for a return:
- The item must be unused, unopened, and in its original packaging
- Proof of purchase (receipt or order confirmation) is required
We cannot accept returns for:
- Opened or used products
- Sale or discounted items
📨 How to Request a Return
Email us at shaqtu804@gmail.com within 7 days of receiving your order.
If your return is approved, we’ll provide step-by-step instructions.
🚚 Damaged or Wrong Items
If your order arrives damaged or incorrect, please email us within 24 hours of delivery along with photos.
We’ll arrange a replacement or refund at no extra cost.
🔁 Exchanges
We do not process direct exchanges. If you wish to change an item, please request a return (if eligible) and place a new order.
💰 Refunds
Once we receive and inspect your return:
-
If approved, your refund will be processed within 10 business days
For Cash on Delivery (COD) Orders:
Refunds will be issued via bank transfer or store credit, as agreed.
For Card/Online Payments:
Refunds will be sent back to your original payment method.
If more than 10 business days have passed and you haven’t received your refund, please contact us at shaqtu804@gmail.com.
⚠️ Important Note
Return shipping cost is the customer’s responsibility, unless the item received was damaged, defective, or incorrect.